Personalization is becoming the way modern organizations understand customers. Reading Personalization: Customer Strategy in the Age of AI clarified how much of this shift is driven by simple ideas rather than complex technology. The book frames personalization as a move from one-size-fits-all experiences to one-size-fits-one, and it explains how AI enables this transition by helpingContinue reading “Personalized: Customer Strategy in the Age of AI – Mark Abraham & David C. Edelman”
Tag Archives: NivahaOnLeadership
Fairness in the Systems We Build And A Lesson In Accountability
Testing a scenario from a book I am reading, “Co‑Intelligence” reminded me that bias doesn’t just live in people; it quietly shows up in the systems we build too. In this example, the AI assumed the assistant was female and the lawyer male. A small moment, but one that reflects a larger truth: technology mirrorsContinue reading “Fairness in the Systems We Build And A Lesson In Accountability”
Metacognition: The Human Skill That Keeps Us Ahead of AI
AI is getting smarter every day. But here’s the part we don’t talk about enough: “It still learns from our thinking.” Metacognition = the ability to step outside our own thoughts, notice our patterns, and choose differently; it is something AI can’t do. AI can process data and update based on feedback, but it doesn’tContinue reading “Metacognition: The Human Skill That Keeps Us Ahead of AI”
The Quiet Power of Feeling Heard
Lately, I’ve been reflecting on the difference between being listened to and truly being heard. Some conversations are kind but rushed; others create real space to stay with what’s on my mind. From a positive psychology lens, those “felt heard” moments are a big part of wellbeing as they strengthen our relationships and sense ofContinue reading “The Quiet Power of Feeling Heard”
Co‑Intelligence -by Ethan Mollick
Why I Picked Up This Book I picked up Co‑Intelligence because I wanted more than technical AI guidance, I wanted a human lens. As an AI Product & Engineering Manager, I’m constantly navigating ambiguity, pressure, and the responsibility of deploying systems that influence people’s experiences. Mollick’s premise is simple but profound: AI doesn’t replace humanContinue reading “Co‑Intelligence -by Ethan Mollick”
The Quiet Courage of Standing Up for What Matters
I’ve been more intentional about standing up for what matters for myself, and for the people I believe in, even when they aren’t in the room. Not out of obligation, but out of alignment. A friend heard about one of those moments and handed me this bracelet in the picture. If you can decode itContinue reading “The Quiet Courage of Standing Up for What Matters”
Short Plunges, Long Year: Staying Grounded in 2026
Does anyone else feel like this year has already been long… even though we’re only a few weeks in? I started 2026 with a 45°F cold plunge on New Year’s Day. Standing there freezing and contemplating my choices, I kept thinking: “Just breathe. One second at a time.” That’s become my metaphor for this year.Continue reading “Short Plunges, Long Year: Staying Grounded in 2026”
HBR’s 10 Must Reads on Women and Leadership
Why I Picked Up This Book I picked up HBR’s 10 Must Reads on Women and Leadership because I wanted something deeper than “women’s empowerment.” I wanted the psychology, the data, and the lived realities of women navigating leadership systems that weren’t built with us in mind. As an AI Product & Engineering Manager, I’mContinue reading “HBR’s 10 Must Reads on Women and Leadership”
The Orange Frog – by Shawn Achor
Why I Picked Up This Book I picked up The Orange Frog because I wanted something lighter but still meaningful. Shawn Achor’s work on positive psychology has always resonated with me, especially his research on how happiness fuels performance. This book is a parable, not a manual. But the simplicity is the point: culture isn’tContinue reading “The Orange Frog – by Shawn Achor”
Escape Room Epiphanies: When Quiet Voices Lead Loud Wins
Locked In, Unlocked Out: Escape Room Epiphany Where Quiet Voices Led Escape room chaos: Our ‘quiet’ teammates became the puzzle masters (personalities flipped). Intensity levels? 2/10 → 9/10 under pressure (brute force met elegant insight). Key lessons from 60 minutes of locked-room frenzy:> Action over perfection: Brute force + fresh eyes; Jump in without knowing everything fully laid out—solutions emerge.>Continue reading “Escape Room Epiphanies: When Quiet Voices Lead Loud Wins”